Returns
• We operate a 28-day return policy
• Return requests must be sent to us in writing within 14 days of receipt of the order.
• Customers will then have an additional 14 days to return the item(s) to us.
• Return requests must include the full name, 4/5-digit order/reference number and contact details of the card holder
• If your item is damaged or faulty, please send a written description of the issue alongside photographic evidence of any breakages or faults
• Products must be returned at the customers own expense, unless damaged, and our products must be returned in their original condition, with the correct Tala packaging
• Please note: all hard-wired items, including pendants, ceiling lights, chandeliers, cannot be returned once installed, unless they are proven faulty
Refunds
• We aim to issue refunds within 14 days of their return, pending a quality inspection
• Refunds will not be issued if the item(s) is damaged on installation or by a third party
Collections
• We operate a collection service with leading delivery service FedEx.
• If a collection is missed for whatever reason, the customer is liable for the cost of returning the item(s) to us within the specified 28-day window
Please return all items to:
FAO: Tala
Seko Logistics ATL
5445 Old Dixie Hwy Suite 200
Forest Park
GA 30297 / USA
Shipping
For details on our shipping times and costs, please visit our Shipping Information page.
Customer Warranty
All Tala LED light bulbs and luminaire products are subject to our warranty guarantee, found here.
The above policy is based on the UK Online and Distance Selling Regulations.