Returns Policy

Tala products are produced to the highest specifications and we hope they meet our customers’ expectations. However, in the unlikely event that you are not fully satisfied with your purchase, you can return your item(s) to us within 28 days of receipt of the order.

 

Returns
– Tala operates a 28 day return policy.
– To request a full or partial refund, you must inform us in writing within 14 days of receipt of your order. You will then have an additional 14 days to return the item(s) to us.
– Refunds will be issued within 14 days of their return, pending a quality inspection.
– Products purchased on our online shop must be returned at the customers own expense, unless damaged, and our products must be returned in their original condition, with the correct Tala packaging.
– We operate a collection service with leading delivery service DPD. If a collection is missed for whatever reason, the customer is liable for the cost of returning the item(s) to us within the specified 28 day window.

Please return all items to:
FAO Customer Service
Tala North America
68 Jay Street, #602
Brooklyn, NY 11201

Damages
– If your item is damaged on delivery, please send a written description of the issue alongside photographic evidence of any breakages or faults to customerservice@tala.co.uk.
– Please include your full name, 4-digit order/reference number and contact details.
– Refunds will not be issued if the item(s) is damaged on installation or by a third party.

Ex-Display
– We do not issue refunds for items purchased from Ex-Display or Sample Sale collections.

Please send all requests or queries to customerservice@tala.co.uk.

Discounts
– Please refer to our Terms & Conditions.

 

Shipping Information

For details on our shipping times and costs, please visit our Shipping Information page.

Please send all requests or queries to customerservice@tala.co.uk.

The above policy is based on the UK Online and Distance Selling Regulations.

 

Customer Warranty

Tala Customer Warranty for LED light bulbs and Luminaire products – download.